Contact Us
Do you have any question?
For all customer service questions, please offer your order number or order information to us
so that we can process it as soon as possible.
FAQ
You've got questions, we've got answers.
How long does delivery take?
All orders are processed within 1–2 working days.
Once shipped, delivery usually takes 6–10 business days within the UK.
You’ll receive a tracking link via email as soon as your order is on its way
Do you ship internationally?
At the moment, ToteLab ships within the United Kingdom only.
We’re working on expanding our shipping options soon — stay tuned for international delivery updates!
What is the shipping cost in my country?
Shipping Cost: 2,95£ based on product value less than £60
Free Shipping on Orders over £60
How much is the return shipping fee?
Return shipping costs vary by destination and package weight. We recommend checking with your local postal service for exact rates.
How do I exchange an item?
Exchange service is not available at this time.
How do I return an item?
To expedite your return, please provide the following information:
- Order Number:
- Reason for return (size, color, functionality, or style):
What if I received a defective or incorrect item?
We're here to help resolve any issues:
- Document the issue: Please take clear photos showing:
- The product defect or incorrect item
- All product labels and tags
- The original packaging
2. Contact our customer service team:
- Email our customer service
- Include your order number
- Attach the photos
- Describe the issue in detail